FAQs

Pop Tees – Frequently Asked Questions

Everything you need to know before you order!

How long does shipping take?

Because every Pop Tees item is made to order, your order goes through production before shipping.

Production: 3–7 business days
Shipping: 7–10 business days

Estimated delivery time: 10–17 business days

During busy periods such as launches or holidays, production may take slightly longer.

How much is shipping?

We keep shipping simple:

$12 flat rate shipping on orders under $150
FREE shipping on orders over $150

Shipping costs are calculated automatically at checkout.

Where do you ship?

Pop Tees ships worldwide.

Shipping times may vary depending on your location.

Can I track my order?

Yes!

Once your order has shipped, you will receive a tracking number via email so you can follow your order all the way to your door.

Why does my order take a few days to ship?

All Pop Tees products are printed on demand.

This means your shirt is created after you order it, rather than sitting in a warehouse. This reduces waste and allows us to produce unique designs in small batches.

Can I return or exchange my order?

Because our products are made to order, we generally cannot accept returns for:

Incorrect size selection
Change of mind

However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order and we will happily resolve the issue.

What size should I order?

Our tees are designed with a relaxed streetwear fit.

If you prefer a true oversized look, we recommend ordering your normal size.

If you prefer a more fitted look, consider sizing down.

For exact measurements, please refer to the size guide on each product page.

Can I cancel my order?

Orders can only be cancelled if they have not yet entered production.

Because our items are printed on demand, once production begins we cannot cancel or modify the order.

If you need to cancel your order, please contact us as soon as possible.

My package says delivered but I can't find it

If your tracking shows your package as delivered but you haven't received it:

Check around your property or mailbox
Check with neighbours or your building reception
Contact your local courier

If you still cannot locate your package, please contact us and we will help investigate.

Do I have to pay customs fees?

Depending on your country, customs duties or import taxes may apply.

These charges are determined by your local customs authority and are the responsibility of the customer.

How can I contact Pop Tees?

For any questions, please reach out to us at:

support@poptees.com

Our team will get back to you as soon as possible.